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FAQ and Arrival Information

FAQ

Reservations can be made by calling our toll free number 877-255-7800  or calling our Orleans office at 508-255-7100, Dennis office at 508-385-6100. Following confirmation by the owner, we will send you a rental confirmation agreement by email or if preferred via regular mail. Please note all rates are subject to change. We do require a credit card on file for all reservations .

Payments:

To secure your booking, 50% of the total rent is due within 7 days of booking.  Payment options include cash, personal check, certified check, money order or  Visa/Mastercard. The remaining balance including any fees and taxes is due May 1st. Reservations made after May 1st require payment in full. Reservations made within 30 days of arrival require payment in full by credit card, certified check, or money order prior to arrival.

Default:

Failure to make payments when due will result in being in default. Any payments already made will be forfeited and the agreement will be terminated immediately.

Security Deposit:

Rental properties requiring a security deposit are due along with the final payment. Security Deposit checks are cashed and deposited in a non-interest bearing escrow account required by law. Provided there is no damage, additional cleaning, or telephone charges will be returned 60 days from your departure date.

Cancellation:

If the Commonwealth of Massachusetts bans short-term rentals, you would receive a full refund. Otherwise, our standard cancellation policy is in effect:

In the event of cancellation for any reason, please contact us immediately followed by in writing. Upon Cancellation for ANY reason, monies will be refunded, less a 15% service fee of the total rental amount due and non refundable Administrative Fee, only if the property is re-rented for the same terms and conditions of the original Agreement. For your protection, Gibson Sotheby’s International Realty recommends the purchase of Optional Travel Insurance provided by CSA. In  the event the property does not rent for the same terms, all Guest payments for the entire agreement amount are due and forfeited to the owner.

Trip Cancellation Insurance:

Gibson Sotheby’s International Realty offers optional Trip Cancellation Insurance through CSA, Inc. (866-999-4018), to protect your vacation investment against injury, sickness, death, hurricane evacuation or other unforeseen covered circumstances. The optional Trip Cancellation Insurance cost is 6.95% of the trip cost (trip cost is total rent, and administration fee). Tenants can purchase travel insurance prior to making their final payment.  Once the final payment has been made, travel insurance is no longer available.  Due to the recent change in licensing, we are no longer allowed to directly sell Travel insurance to residents of New York or Hawaii. If you would like to purchase Travel Insurance, please purchase directly with CSA Travel Protection online at www.vacationrentalinsurance.com or by calling them at (866-999-4018)

Accommodations:

All of our properties are privately owned and reflect the individual tastes of each owner. The Property Information Sheet has been completed by the Owner and is intended to provide you with an accurate description of the property and furnishings, although the information is deemed reliable, it is not guaranteed. Gibson Sotheby’s International Realty Vacation Rentals is not responsible for any misinformation, or typographical errors and shall be held harmless. In addition, if you do not personally inspect the premises prior to signing a Tenant Agreement, you agree to accept the rental property as is upon arrival and you will not be entitled to any refund of rental moneys and will have no claim or recourse against the Rental Agent. Gibson Sotheby’s International Realty Vacation Rentals highly recommends previewing any property prior to signing a Short Term Rental Agreement.

Occupancy:

Occupancy (including small children, infants and visitors) is not to exceed the limit cited on the Tenant agreement. If more than the maximum number is found to be occupying the leased property, the Tenant Agreement may be immediately terminated without refund.

Cleaning:

Each home is professionally cleaned prior to arrival. You are responsible for basic cleaning (e.g. broom swept floors and vacuumed carpets, all counter tops wiped down, refrigerator emptied), leaving the property in the same similar condition as when you arrived. Additional charges will apply for any cleaning over and beyond the basic cleaning.

Pets:

While many of our properties adhere to a strict “No Pets” policy, a select number of our homes welcome dogs and are advertised as “Pet Friendly. This will be specifically noted on each property’s information page and you may be asked to sign an additional pet addendum to your rental agreement. Any guest found with a pet in a property that is not pet friendly will be required to vacate the premises without refund. This is strictly enforced.

Smoking:

Smoking is not permitted in any of the properties or surrounding areas. Any evidence of smoking will result in immediate termination of tenancy without refund.

Lost Items:

Gibson Sotheby’s International Realty is not responsible for lost, stolen, or forgotten items. Shipping costs will be at guests’ expense.

Linens and Towels:

Most of our rentals do not include linens and towels. Please bring sheets and towels or contact us to obtain information on a linen rental package, this would be through a local company not directly through our agency. If you have booked a vacation rental with us and would like to place a linen rental order please click on this link  Linen Rental
Arrival Information

Check In – 4:00 pm
Check Out – 10:00 am

Keys & Arrival Packages
Keys and directions will be available for pick up any time after 4:00 at the office that is closest to your rental home. You will receive correspondence from us prior to your arrival letting you know which office you will be checking into.

After Hours Arrivals
If you are going to be arriving after our normal business hours please let us know and we will arrange to have your check in packet left in our arrivals mailbox.