Guest FAQ

Check In – 4:00 pm
Check Out – 10:00 am

Keys and directions will be available for pick up any time after 4:00 at the office that is closest to your rental home. You will receive correspondence from us prior to your arrival letting you know which office you will be checking into.

If you are going to be arriving after our normal business hours please let us know and we will arrange to have your check in packet left in our arrivals mailbox.

Our departure time is 10 AM. Please be considerate of our cleaning and inspection teams, who need time to thoroughly clean and prepare the home for the next guests. Please follow our departure instructions on our Glad To Have You App.

All of our properties are privately owned and reflect the individual tastes of each owner. The Property Information Sheet has been completed by the Owner and is intended to provide you with an accurate description of the property and furnishings, although the information is deemed reliable, it is not guaranteed. Gibson Sotheby’s International Realty Vacation Rentals is not responsible for any misinformation, or typographical errors and shall be held harmless. In addition, if you do not personally inspect the premises prior to signing a Tenant Agreement, you agree to accept the rental property as is upon arrival and you will not be entitled to any refund of rental moneys and will have no claim or recourse against the Rental Agent. Gibson Sotheby’s International Realty Vacation Rentals highly recommends previewing any property prior to signing a Short Term Rental Agreement.

While every effort is made to ensure the accuracy of information contained herein with regard to bed sizes and home amenities, it is not warranted and may be changed, or replaced with a similar item in the household. Please note that although individual needs and tastes vary, we will be unable to make other arrangements when you arrive should you decide not to stay at your confirmed rental home

The majority of our rentals do not include linens/towels. All beds will have a bed covering such as a coverlet or comforter, mattress pads and pillows. As Cape Cod is a “drive to” destination, many guests bring their own linens.

Linens such as bed sheets, bath towels and bath mats can be rented at time of booking or at a later date through a linen services that we work with. We do have a few homes that come with linens. if you are unsure if your rental includes linens please reach out to us. If you have booked a vacation rental with us and would like to place a linen rental order please click on this link Linen Rental.

Providing a clean and well maintained Cape Cod Vacation Rental Home has always been our top priority for our guests and owners. Each home is professionally cleaned prior to arrival. You are responsible for basic cleaning (e.g. broom swept floors and vacuumed carpets, all counter tops wiped down, refrigerator emptied), leaving the property in the same similar condition as when you arrived. Additional charges will apply for any cleaning over and beyond the basic cleaning, this fee will be determined by rental agent.

Note: Each home has its own independent cleaner that is employed by the owner of this home. The Cleaners have been provided with the latest Cleaning Policies for Vacation Rental Homes based on the current VRMA/VRHP, EPA and CDC guidelines. Special attention will be given to the disinfection and sanitization of “high touch surfaces” such as tables, doorknobs, light switches, countertops, all knobs and handles, desks, toilets, faucets, TV remotes etc. Cleaners will be using products that have been approved under the EPA guidelines.

Contact us within 24 hours upon arrival: with any cleaning issues, we will then contact the cleaners to schedule them to come back. If we do not hear from you, we can’t help you!

Departure cleaning is performed between each guest stay . Simply follow our basic check out instructions (take out the trash, clean and put away all dishwater, etc) and there will be no extra charges. If the home is left in poor condition and requires extra time to clean the extra cleaning fees will be billed to your credit card.

While many of our properties adhere to a strict “No Pets” policy, a select number of our homes welcome dogs and are advertised as “Pet Friendly. This will be specifically noted on each property’s information page and you may be asked to sign an additional pet addendum to your rental agreement. Any guest found with a pet in a property that is not pet friendly will be required to vacate the premises without refund. This is strictly enforced. Pet Damage is the sole responsibility of the guest. Most of our pet friendly homes do have a non refundable pet fee please note that “Pet Friendly” refers to Dogs only.

Smoking is not permitted in any of our properties or surrounding areas. Any evidence of smoking will result in immediate termination of tenancy without refund and guests will be liable for any damages and charged to the credit card on file.

Gibson Sotheby’s International Realty is not responsible for lost, stolen, or forgotten items. Shipping costs will be at guests’ expense.

Beach chairs are often available at our homes. We cannot guarantee the quantity or the shape they will be in – people do leave them behind from time to time so there may be some for your use–again we cannot guarantee this. If you’re driving to the Cape always best to put a couple in your car- If not, There are many stores in the area such as the Stop & Shop, Christmas Tree Shops, Ocean State Job Lot, CVS etc. that sell them very inexpensively. Bringing a Beach Blanket is recommended as well.

Use of pools and hot tubs at own risk. Pools are generally open from Memorial Day weekend until just after Labor Day weekend. In renting a property with a pool or hot tub the guest will hold harmless owner/Gibson SIR for any injuries or loss. Guest is responsible for any damages to equipment, spa cover spa surfaces.

During peak summer, it can get very hot and humid on the Cape. Most of our rental homes offer either Central Air, Mini Ductless splits A/C’s or window A/C’s to help keep you comfortable during your stay.

Mold does exist on Cape Cod so if you have a condition that may be affected by this we strongly recommend that you book a home that is equipped with A/C. NOTE- Even homes with A/C cannot prevent mold.

We are not responsible for weather conditions or any other “Acts of God” which may result in the loss of water, electricity, heat or A/C ETC.

Cape Cod is a growing community and there is a chance that your property may be near some construction. Noise or altered views due to construction or road works are beyond our control. Refunds, discounts, substitutions, or cancellations cannot be made due to nearby construction projects, traffic, neighboring properties, insects or any other circumstances beyond our control.

Gibson SIR vacation rentals are equipped with furniture and furnishings such as: pillows, bedspreads, blankets, pots, pans, dishes, and flatware unless otherwise stated. In addition, owners will provide a “starter amount” of toilet paper and paper towels.

We recommend that you bring the following items with you, or buy them when you arrive.

  • Linens & Towels unless property is listed as providing them
  • Groceries
  • Coffee and Coffee Filters
  • Condiments
  • Paper Towels
  • Napkins
  • Garbage Bags
  • Soaps (hand soap, dish detergent and dish soap)
  • All purpose cleaner
  • Specialty cooking items (such as waffle iron, Crock pot, etc.)
  • Foils, wraps and baggies
  • Laundry detergent
  • Toilet Paper
  • Personal toiletries such as shampoo
  • Personal appliances such as hair dryers
  • Extra blankets and pillows if desired
  • Pool or beach towels
  • Beach chairs (if desired)
  • Sunscreen and bug spray
  • Items for your dog (if applicable)