Rental Policies

Our easy to use website enables you to make your reservation in no time at all.

Visit our website at or call us at 877.255.7800 to book your desired vacation rental property. We encourage you to always book directly with Gibson SIR to get the best price. Most 3rd party listing sites (like Vrbo, Airbnb, and TripAdvisor) charge a traveler fee (often referred to as a “service fee”) of up to 20% of the total rental amount.  

When you book your stay directly with a local rental agency like Gibson SIR .  Our Guest Experience team, working with you to find the vacation rental property that is the best match for your preferred location, amenities, and price point.

We require a payment of the first half of the rent within 48 hours of booking. Our preferred methods of payment are MC/Visa/Discover/AMEX, debit card or check by phone. A payment confirmation email will be sent upon processing your payment. The remaining balance including any fees and taxes are due May 1st. Reservations made after May 1st require payment in full. Reservations made within 30 days of arrival require payment in full by credit card.

Once you have booked a home with Gibson SIR, you have booked a particular home owned by an individual owner. Switching homes is not permitted.

If a reservation is changed at the guests request, Gibson SIR will charge a $75 Change Fee.

Failure to make payments when due will result in being in default. Any payments already made will be forfeited and the agreement will be terminated immediately.

In the event of cancellation for any reason, please contact us immediately in writing.  Upon cancellation for any reason, monies will be refunded less a 20% cancellation fee of the total rental amount due and the non refundable Administrative fee ONLY if the property is re-rented for the same terms and conditions of the original agreement. For your protection, Gibson SIR recommends the purchase of Optional Travel Insurance provided by CSA. In the event the property does not rent for the same terms , all guest payments for the entire agreement amount are due and forfeited to the owner.

Trip cancellation insurance can protect you and your family from expenses you may incur due to illness, injuries and other unforeseen circumstances. Guests can purchase travel insurance prior to final payment being made. Once final payment is made travel insurance is no  longer available to purchase. Due to recent changes in licensing we are no longer permitted to directly sell travel insurance to residents of New York or Hawaii – Residents of NY or HI can  purchase directly through CSA Travel protection online at or call 866.999.4018.

If you have purchased travel insurance and have questions about the policy or need to speak to someone about a claim please reference Group Plan G-330CSA.

Occupancy including small children and visitors is not to exceed the limit cited on the Rental Agreement. If more than the maximum number is found to be occupying the property, the rental agreement may be immediately terminated without refund.

Sleeping bags or air mattresses may not be brought in and NO campers or motor homes will be allowed to park on the rental property for the purpose of adding extra sleeping space.

Providing a clean and well maintained Cape Cod Vacation Rental Home has always been our top priority for our  guests and owners. Each home is professionally cleaned prior to arrival. You are responsible for basic cleaning (e.g. broom swept floors and vacuumed carpets, all counter tops wiped down, refrigerator emptied), leaving the property in the same similar condition as when you arrived. Additional charges will apply for any cleaning over and beyond the basic cleaning, this fee will be determined by rental agent.

* Each home has its own independent cleaner that is employed by the owner of this home. The Cleaners have been provided with the latest Cleaning Policies for Vacation Rental Homes based on the current VRMA/VRHP, EPA and CDC guidelines.   Special attention will be given to the disinfection and sanitization of “high touch surfaces” such as tables, doorknobs, light switches, countertops, all knobs and handles, desks, toilets, faucets, TV remotes etc. Cleaners will be using products that have been approved under the EPA guidelines.

The majority of our rentals do not include linens/towels. All beds will have a bed covering such as a coverlet or comforter, mattress pads and pillows. As Cape Cod is a “drive to” destination, many guests bring their own linens .
Linens such as bed sheets, bath towels and bath mats can be rented at time of booking or at a later date through a linen services that we work with.  We do have a few homes that come with linens. if you are unsure if your rental includes linens please reach out to us. If you have booked a vacation rental with us and would like to place a linen rental order please click on this link  Linen Rental